Acceptable Use Policy

Version 1.1  |  Last updated: July 29, 2026

This Acceptable Use Policy governs use of the Aivonic services and is incorporated by reference into the agreement you took them under: the Aivonic Service Terms, or the Workspace Terms of Service.

It exists to keep the services lawful, safe and reputable. The outreach rules matter most, because misuse there damages deliverability for every customer on the platform, not only the one who caused it. Violations may lead to suspension or termination.

1. You must not use the services to

  • break any law or regulation, or infringe anyone's rights, including intellectual property, privacy and publicity rights;
  • generate or distribute unlawful, defamatory, harassing, hateful or deceptive content, malware, or content that sexually exploits minors;
  • impersonate any person or organisation, or misrepresent your affiliation;
  • attempt to breach security, bypass rate limits or quotas, access another customer's data, or reverse-engineer the services;
  • process special-category personal data without a lawful basis and appropriate safeguards.

2. Outreach and email

When you use AivoniClaw, LeadClaw, or any Aivonic feature to send email, WhatsApp, SMS or voice outreach, you are the controller of that outreach, and you warrant that:

  • you have a valid lawful basis to contact each recipient, for example a documented legitimate-interest assessment, prior consent, or an existing relationship, and you have given any notices the law requires;
  • you comply with applicable marketing and e-privacy law, including the GDPR and the ePrivacy Directive, with CAN-SPAM for recipients in the United States, and with equivalent law wherever your recipients are located;
  • every message identifies the sender truthfully, has accurate headers and subject lines, and includes a working opt-out; you honour opt-outs promptly and suppress them, and you do not send to addresses that have unsubscribed or hard-bounced;
  • you do not use purchased, scraped or rented lists for which you cannot show a lawful basis;
  • you respect sending volumes, warmup and rate limits, and do not use the services to send spam or to evade spam filters.

Aivonic provides tooling to help you comply, including address verification, suppression lists and warmup pacing. Compliance remains your responsibility as controller. This mirrors clause 3.2 of the Data Processing Agreement; the two say the same thing on purpose, and neither narrows the other.

3. AI-specific rules

  • Do not use the AI features to produce content that violates section 1, to generate targeted disinformation, or to make automated decisions with legal or similarly significant effects about individuals without appropriate safeguards and human oversight.
  • You are responsible for reviewing AI output before you rely on it or send it. AI output can be wrong. The services do not provide legal, medical or financial advice.

4. Fair use and system integrity

  • No activity that overloads or disrupts the services, or others' use of them.
  • No sharing of credentials, and no reselling access except as the agreement permits.

5. Enforcement

We may investigate suspected violations and, where warranted, throttle, suspend or terminate access. We will act immediately where there is legal risk, a security threat, or harm to deliverability for other customers. We may remove offending content and preserve records where the law requires it.

6. Reporting abuse

Report abuse or a suspected violation to abuse@aivonic.ai.

7. Changes

We may update this policy. Material changes are notified under the agreement it forms part of.

Contact

Aivonic AB, org. no. 559483-4961, Spovgränd 1, 383 35 Mönsterås, Sweden.
Abuse reports: abuse@aivonic.ai  |  Privacy: privacy@aivonic.ai